We're here to help, 24/7
Reach our customer service team by phone, email, or live chat. Whether you have a question about your account, need help with a transfer, or want to report a problem, Prospera Credit Union support specialists are available around the clock.
Contact us
Prospera Credit Union
Bank Address:
#1900 - 13450 102 Ave
Surrey, BC, V3T 5Y1
Canada
Tel: +1 236 500 9933
Email: support@prosperabbk.com
Phone
+1 236 500 9933
Personal banking: 24 hours a day, 7 days a week
support@prosperabbk.com
Response within 24 hours on business days. Include your account number (last 4 digits) for faster service.
Live chat
Available after signing on to Online Banking. Average wait time under 2 minutes during business hours.
Sign on ›Support hours by topic
| Department | Phone | Hours |
|---|---|---|
| Personal banking | +1 236 500 9933 | 24/7 |
| Card services | +1 236 500 9933 | 24/7 |
| Fraud & disputes | +1 236 500 9933 | 24/7 |
| Business banking | +1 236 500 9933 | Mon–Fri 7am–7pm PT |
| Mortgage & lending | +1 236 500 9933 | Mon–Fri 8am–6pm PT |
| Technical support | +1 236 500 9933 | 24/7 |
Self-service options
Many common tasks can be completed instantly without waiting on hold. Try these resources first.
Reset your password
Forgot your Online Banking credentials? Use our secure self-service tool.
Reset password ›Enroll in Online Banking
New to Prospera Credit Union Online? Set up access with your account number and personal details.
Enroll now ›Security center
Tips to protect your accounts, recognize scams, and manage device access.
Security tips ›Schedule appointment
Meet with a banker in branch or by phone for account opening, loans, or planning.
Book appointment ›Common topics
Accounts & balances
Opening accounts, viewing balances, ordering checks, updating contact information, and closing accounts.
Transfers & payments
Internal transfers, external ACH, wire transfers, bill pay setup, and payment status inquiries.
Cards & debit
Activate cards, report lost or stolen cards, dispute charges, request replacement cards.
Online Banking
Enrollment, password resets, browser compatibility, mobile access, and alert settings.
Frequently asked questions
How do I reset my Online Banking password?
Visit the forgot credentials page or call us at +1 236 500 9933 for assistance. You'll need your account number and the email address on file.
How do I dispute a transaction?
Sign on to Online Banking, open the transaction, and select "Report a problem." You can also call us at +1 236 500 9933 within 60 days of the transaction date.
What are your branch hours?
Most branches are open Monday–Friday 9am–5pm and Saturday 9am–1pm. Some locations have extended hours. Use our branch locator for specific hours.
How do I enroll in Online Banking?
Visit our enrollment page with your account number, date of birth, and last 4 digits of your SSN ready.
How long are wait times?
Phone wait times average under 3 minutes for personal banking. Live chat wait times average under 2 minutes during business hours (8am–8pm ET).
Can I get help in Spanish?
Yes. Spanish-speaking representatives are available on all customer service lines. Say "español" when prompted or ask for a Spanish-speaking agent.
How do I send a secure message?
Sign on to Online Banking and go to Support → Send a Message. Secure messages are reviewed within one business day and responses appear in your inbox.