Report fraud or suspicious activity

If you notice unauthorized transactions, believe your account has been compromised, or have been targeted by a scam, act immediately. The faster you report it, the faster we can protect your accounts and begin recovery.

Immediate steps

1. Call us now

1-800-555-FRAUD

Available 24/7. We'll freeze your account, block compromised cards, and begin an investigation. Have your account number ready.

2. Sign on & review

Check recent transactions in Online Banking and flag any you don't recognize. Change your password if you suspect it was compromised.

Sign on ›

3. File a report

Complete the form below or visit a branch with your ID and transaction details. Keep your reference number for follow-up.

What to do by situation

Unauthorized debit card charge

Call 1-800-555-FRAUD immediately. We'll block your card and issue a replacement (shipped overnight at no charge). You won't be liable for unauthorized charges reported within 60 days. Provisional credit is applied while we investigate.

Lost or stolen debit/credit card

Call 1-800-555-FRAUD or sign on to Online Banking and lock your card instantly from the Card Management page. A replacement card will be mailed within 1–2 business days.

Unauthorized Online Banking access

Call 1-800-555-FRAUD to lock your online access. Change your password immediately if you can still sign on. Review and revoke active sessions in Settings → Security.

Identity theft

Call 1-800-555-FRAUD and file a report below. We recommend also filing a report with the FTC at identitytheft.gov and placing a fraud alert with credit bureaus. We'll help you secure your accounts and monitor for further misuse.

Phishing or scam attempt

Do not click links or provide information. Forward suspicious emails to phishing@prosperabbk.com. If you already provided information, call 1-800-555-FRAUD immediately so we can protect your accounts.

Check fraud

If a check you wrote was altered or forged, or you deposited a check that bounced, call 1-800-555-FRAUD. Bring the original check and any correspondence to a branch if possible.

Your protections

  • Zero liability for unauthorized transactions reported within 60 days of statement date
  • Provisional credit within 1 business day for debit card disputes over $50
  • Free overnight card replacement for lost, stolen, or compromised cards
  • Dedicated fraud investigation team — not outsourced to a call center
  • Case tracking with reference number and status updates via email and secure message
  • Identity theft recovery assistance including help placing fraud alerts and filing reports

Fraud report form

For urgent situations, call 1-800-555-FRAUD instead of using this form.

Prevent future fraud

After reporting fraud, take these steps to protect yourself going forward. Read more in our Security Center.

  • Enable transaction alerts for all account activity
  • Use unique, strong passwords and enable multi-factor authentication
  • Review account activity weekly in Online Banking
  • Never share one-time verification codes with anyone
  • Shred documents containing account numbers before discarding